Generous African Tours & Tanzania Safaris

Visited: Jul. 2025 Reviewed: Jul. 28, 2025 Submitted in:

We are a family of 5 who booked our 6 day Serengeti safari through Generous African Safaris for July 2025. My husband and I had been to the Serengeti about 20 yrs ago so had a good idea of where we wanted to go and to stay. We booked with Generous Safaris and paid the deposit 10 months in advance to secure the lodges we wanted. Grenus was very helpful and responsive at the time of booking. He confirmed that all our bookings were made and sent us a final itinerary. However, closer to the time of our trip, we tried to speak to Grenus to reconfirm that all was in order and to finalise pick up and stay details one last time. We found it extremely hard to get a response from him which was a bit disconcerting given how accessible he had been earlier. We just put this down to him being busy. About a week before our trip, we were sent final lodge confirmations from Grenus, and it was significantly different from what we’d booked and paid for. For example, we were very keen to stay on the rim of the Ngorongoro crater, and had planned our whole trip to Tanzania (instead of Kenya), based on that, but he had now booked us at another lodge 2 hrs away. Also, we had booked the Serena Serengeti lodge for 3 nights only to turn up there and be told we were now booked at a different lodge 2.5 hours away, for two nights and at this one for one night! Even our guide/driver wasn’t informed. As a result we had to then drive another 2.5 hrs after having been on a full day game drive. While the lodge was nice, it was not the season to be in the west as the migration had moved north and we didn’t see much wildlife there.
On the positive side, our driver and guide – Swazy– was very good and helpful and had a lot of knowledge about the local area. However, the overall experience left a bad taste and we would NOT RECOMMEND this company. We understand that plans can sometimes change but for them to not inform us especially given how well in advance we booked ans paid and for us to find out things while we are on the trip is clearly not acceptable.
Grenus, while he appears to be well meaning, is an exceptionally poor communicator and does not deliver on what he promises. We don’t think he can be trusted and therefore would urge travellers to be extremely careful before they spend thousands of dollars on the trip of a lifetime only to then be surprised that it is not what they have been promised

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