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Tracks Berg Travel reviews

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“Masai Mara and Serengeti were just excellent!” - Distant HorizonsAU

Perfect and well-coordinated car hire service

Views: 40 Visited: Mar 2019 Reviewed: Apr 08, 2019

Renting a Rav4 from Tracks Berg Travel was by far the best decision we could have ever made for our 20 days trip to Kenya and Tanzania. After a year of research, research and more research through different travel forums we engaged Tracks Berg Travel and a couple of other car rental companies, Erick responded very fast to our questions and offered solutions to the best routes, accommodations or where we needed to amend our itinerary.

When it came to the payment Erick requested we pay an initial 20% deposit of the total cost and the balance on arrival so that he could facilitate the Comesa insurance for the border crossing. We transferred this via PayPal which was confirmed within 10 minutes and we got a confirmation receipt.
On our arrival day, our flight was delayed for 2 hours in South Africa but we managed to message Erick who was already at the airport. Upon arrival we found Erick with our names on a board and proceeded to the car. The Rav4 was in excellent condition! After the final payment and signing of the rental agreement we left the airport and off on our trip. Throughout our trip Erick kept in contact with us to check if everything was okay. (We were very impressed by this). The border crossing to Tanzania was flawless as we had all the relevant documents including the Comesa insurance that was arranged beforehand.

On the last day we returned to Nairobi with a few hours to our flight. The Rav4 was just outstanding to the end. We felt we were well taken care of by Tracks Berg Travel and we especially thank Erick for the excellent service! (We have already recommended them to our friends who are visiting Kenya later in the year).

Meet and greet team
Quality of vehicles
Responsiveness of staff
Knowledge of guide
Quality of itinerary
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