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Pega Tours & Travel reviews

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“Maasai Mara is a MUST!! Just don't use Pega Tours lol. There are many operators to choose from.” - Seanrobinson

Do not use Pega Tours

Views: 267 Visited: Mar 2016 Reviewed: Mar 29, 2016

I highly recommend not using Pega Tours.

They take no pride in making your experience memorable. The driver was 3 hours late picking me up and then proceeded to rush me through the whole experience. (Even after the trip I waited an hour and a half to get picked up for Nakuru). After speaking with management about my problems, they proceeded to tell me I should have received 15 hours inside the park, but I was only in there for less than 10 hours. The boss refused to apologize and offered no compensation because the other customer "had no problems". He then lied to me that he wasn't the boss and the boss was "on holiday" even though he was right there in the room. Pega could care less about customer satisfaction; therefore I do not recommend!

Visited: Kenya Kenya
Meet and greet team
Quality of vehicles
Responsiveness of staff
Knowledge of guide
Quality of itinerary
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