Log In

Kapolondo Expeditions reviews

20 reviews

T: +255 767 000059

Visit our website

Log in to review

Scammed by Kapolondo : very bad and unsafe trip

Views: 468 Visited: Jul 2016 Reviewed: Aug 28, 2016

We bought a luxury safari, especially because we travelled with a 9 month baby. We needed security and comfort.
But, instead, we had to stay in budget lodge (We paid 4720 USD per person). When we told him we were angry, he did nothing. During all the safari, he didn't respect his contract, he never informs us in advance of change. If he was correct, if an hotel is full, he could inform us and propose us another choice, with eventually another price. We saw Kapolondo himself at the beginning of the tour and he didn't inform us of the change, even for the first night. He is a coward. He made on our back about 100 to 500 USD by night for 4 nights he made a change.

Worst the car wasn't safe, a wire caught fire, we had to stop in emergency but there was not hand brake, we had to run to stop the car with a stone and to put out the fire. We travelled with a 9-month baby...
At the end of the trip, we asked him for an amicable settlement. He accepted it and asked us to send an email. We did it, but he never answered.

He didn't organise our trip, the guide didn't know the program. We had to wait 2 hours before entering Serengeti park (while the other cars waiting 30 minutes) because he didn't book the hotel the day before. We did not visit some part of the program.

He didn't inform us that we have 5% visa charge before we paid. But, it's a legal obligation, he must inform the customer before the payment! He didn’t inform us that we have to paid for the luggage for each internal flight, about 100 USD more for the 3 flights.
We will file a complaint against him in court.

Visited: Tanzania Tanzania
Meet and greet team
Quality of vehicles
Responsiveness of staff
Knowledge of guide
Quality of itinerary
Overall rating

Like this review?

Go on, give it a kudu!

5 People gave this
review kudus.
 
See all reviews for Kapolondo Expeditions

SophieR saw these animals

SophieR did these activities