Kapolondo Expeditions

This review has been seen 122 times.
Reviewed by:
  • Safari enthusiast Safari enthusiast

Scammed by Kapolondo

Written on: August 22, 2016   |   I visited in July 2016 My friends and I (5 Malaysians, 4 Americans and 1 European nationalities) booked a safari for 10 persons with Kapolondo Expeditions (through Tony Kapolondo) from 27th June to 5th July 2016. We went on that safari and stayed three nights at Serengeti National Park and a few other national parks and venues. Unfortunately, we were scammed during the trip. Details are as follows:

3rd July 2016
Waited for more than 2 hours at Tanapa Fort Ikoma Gate (Serengeti National Park). Francis (one of Kapolondo's guide) claims that the company credit card had some issues and could not pay for the entry fee for the entire group. The total for that payment was USD 639.56. All entry fees are included in the total package, which we have fully paid.

Francis said that he had called Tony and he has asked Francis to ask us to make the payment first. Tony promised to meet us and repay us in cash, once we reach Karatu (2 days away). We were not given a choice and given the impression that either we make the payment or not proceed with our safari. We had to make the payment.

4th July 2016
Reached Karatu on the evening of 4th July. Tony did not show up at our lodge to repay me even though we saw Tony passing by in Karatu.

At this point, we realized that it was a scam as Francis’ credit card was working fine in all other payments before and after Ikoma Gate (he had to pay for entry into Ngorongoro Conservatory plus also the visit to the Hadzeby Tribe. The next morning, Francis assured me that Tony will repay me once we reach Mvuli Lodge in Arusha when we end our Safari.

5th July 2016
Upon reaching Mvuli Lodge, Tony was not there. This was the end of our safari. He had instructed his drivers to drop us off and leave the premises. I tried to contact Tony but was not successful. Later, Tony called me through the hotel's phone and said that he is currently not in Arusha and promised me that he has banked the money into my account. I will receive the full amount 2 to 3 days later. At that moment, I knew that he could not have done so since he did not have my account details. I attempted to call him several times on whatsapp but he just terminated the calls every single time. Mvuli Hotel staff helped me to call and surprisingly, Tony answered. He said that he has already discuss with us and terminated the call.

6th July 2016
We had to leave Arusha on our very early morning flights home.

To make a long story short, Tony has given many tall stories on how he will repay but as of today, he has not kept any of his promises.

And by the way, all our lodges were changed 10 days before our safari, we spent hours under the sun because the vehicle broke down at least 3 times, etc.

There are more than 180 other safari operators our there. You decide who to choose!
Meet and greet team
1 Stars
Quality of vehicles
1 Stars
Responsiveness of staff
1 Stars
Knowledge of guide
1 Stars
Quality of itinerary
1 Stars
Overall rating
1 Stars
Like this review? Go on, give it a kudu!
 
5 people gave this review kudus.
Showing the 10 most recent reviews See all reviews

(1/5 stars) Written on   |   Visited: Jun 2016.
I was in a group of 10 on a safari with Kapolondo Expeditions in end June 2016. We had fully paid for our safari a month before. However, at the Serengeti National Park, Tony told his driver to get all of us to pay for the entrance fee and he will repay us the next day. Otherwise, we will not be able to enter. Left without a choice, we paid over USD630 for the 10 o... read more

I visited

TanzaniaTanzania
Like this review? Go on, give it a kudu!
 
1 person gave this review kudus.
Reviewed by:

(1/5 stars) Written on   |   Visited: Aug 2016.
After good reviews on Internet, I contacted Tony Kopolondo in July 2015 and booked the 15-day Kenya and Tanzania safari tour. I transferred 50% of the tour cost to his bank account in Tanzania on July 11, 2015. The original tour departure date was June 22, 2016.
I sent my flight details in May 2016, one month before the tour schedule date and asked Tony to send m... read more

I visited

KenyaKenya TanzaniaTanzania

I saw

Zebra
Like this review? Go on, give it a kudu!
 
1 person gave this review kudus.
Reviewed by:

(1/5 stars) Written on   |   Visited: Jul 2016.
Let me start off by saying that I booked with this company based on the very specific itinerary that they offered and because of the great reviews. WHAT A DISAPPOINTMENT!!! Either "Tony" the company owner/manager decided that he didn't want to do his job and provide the exact itinerary that we booked and paid for, or "Tony" just doesn't have the clout and ability t... read more

I visited

TanzaniaTanzania
Like this review? Go on, give it a kudu!
 
3 people gave this review kudus.

(1/5 stars) Written on   |   Visited: Jul 2016.
We bought a luxury safari, especially because we travelled with a 9 month baby. We needed security and comfort.
But, instead, we had to stay in budget lodge (We paid 4720 USD per person). When we told him we were angry, he did nothing. During all the safari, he didn't respect his contract, he never informs us in advance of change. If he was correct, if an hotel i... read more

I visited

TanzaniaTanzania
Like this review? Go on, give it a kudu!
 
2 people gave this review kudus.
Reviewed by:

(1/5 stars) Written on   |   Visited: Aug 2016.
Beware. We appreciated all the promises and communications with Tony before our trip.
Upon arrival (which was late), he changed prices, gave us a junky car that needed to be push started daily, changed every place we had hand picked to sleep at, was late in depositing funds onto the atm card our driver/guide had to use to enter the park, changed our time in Taran... read more

I visited

TanzaniaTanzania
Like this review? Go on, give it a kudu!
 
6 people gave this review kudus.
Reviewed by:

(1/5 stars) Written on   |   Visited: Jul 2016.
Kapolondo Expeditions is not a good travel agency. We had reserved a private safari with luxury lodges,
instead we had to travel with a another man in cheap lodge or hotel outside park. The itinery had been changed without our agreement.
For example, one day at Ngorongoro instead of two, and not in Sopa Lodge that we had reserved and paid. We were placed in a ve... read more

I visited

KenyaKenya TanzaniaTanzania
Like this review? Go on, give it a kudu!
 
3 people gave this review kudus.
Reviewed by:

(5/5 stars) Written on   |   Visited: May 2016.
I move a lot for work, and I'm a very frequent traveler having been to probably 40-something countries and counting. It's kind of a tradition of mine that I take a trip every year on my birthday. Six months prior to it, I must have seen something online about Ngorongoro Crater or Zanzibar, and it really stuck in my head. After about a month of consideration I to... read more

I visited

TanzaniaTanzania
Like this review? Go on, give it a kudu!
 
5 people gave this review kudus.
Reviewed by:

(4/5 stars) Written on   |   Visited: Aug 2015.
We have a very nice time with the Team of Kapolondo Expeditions. They booked the flight for us and picked us up from the airport and brought us back after the safari.

Thank you to James and Richard; you did a very good job :-) read more

I visited

TanzaniaTanzania
Like this review? Go on, give it a kudu!
 
8 people gave this review kudus.
Reviewed by:

(4/5 stars) Written on   |   Visited: Feb 2016.
From our first enquiry the communication was fast, clear and helpful. We were very fortunate to have James as our tour driver. He was knowledgeable on all the subjects we threw at him - flora, fauna, politics, etc. and he accommodated our desire to take lots of photographs with good humour. He quickly learned the sorts of things we looked out for. He had a big chal... read more

I visited

TanzaniaTanzania
Like this review? Go on, give it a kudu!
 
6 people gave this review kudus.

(5/5 stars) Written on   |   Visited: Aug 2015.
The tour that was planned for us was stunning and the accommodations were fantastic. The communication was fine and everything was legit (if somebody is concerned). Also, the price compared with other safari companies was absolutely correct. The only thing you should know (and we did not because it was our first time in Africa) is that even your guide is included i... read more

I visited

TanzaniaTanzania
Like this review? Go on, give it a kudu!
 
13 people gave this review kudus.

Safari tour packages (5)   See all tour packages

Change currency:

Kapolondo Expeditions

- We offer private/custom safaris
- We offer group tours/safaris
- Our main focus is: Mid-level safaris
- We book international flights
- We book pre/post-safari attractions
- We have 5 tour packages listed
T: +255 767 000059
Since: Jun 2009

Scammed visited

See map

Learn more about

Scammed shared a highlight

Scammed

Tanzania is the place for a good safari but not with Kapolondo Expeditions

Scammed saw these animals

African buffalo
African buffalo
Baboon
Baboon
Rhinoceros
Rhinoceros
Expand/Reduce animals

Scammed did these activities

Game drives
Game drives
Shortlisted tour operators You can shortlist up to
5 tour operators