Kapolondo Expeditions

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Kapolondo Expeditions (11-Day exclusive safari in Tanzania & Zanzibar) Beware! Do not book.

Written on: October 05, 2016   |   I visited in July 2016 Let me start off by saying that I booked with this company based on the very specific itinerary that they offered and because of the great reviews. WHAT A DISAPPOINTMENT!!! Either "Tony" the company owner/manager decided that he didn't want to do his job and provide the exact itinerary that we booked and paid for, or "Tony" just doesn't have the clout and ability to provide the itinerary and tour that he advertised and agreed to provide us. I honestly think that he was more interested in cutting corners, so he could put extra profit directly into his pocket......

For the first part of our trip we booked the private safari in Tanzania and upon our arrival were told there is was immediate change to our first day itinerary. Tony tells us because of hotel availability that we were not going directly to Ngorongoro Crater, as per the itinerary that we booked. Instead, we are taken to Lake Manyara and told that we will be going to Ngorongoro the following morning. Now we booked more than 30 days in advance, so Tony should have been able to confirm the hotel reservations at Ngorongoro Crater. The hotel at Ngorongoro Crater was almost double the cost of the hotel at Lake Manyara, so I can easily see where Tony gets to pocket more money instead of booking our original confirmed hotel. So the following morning we drive out to Ngorongoro Crater, where we didn't arrive until almost 1 PM. We only had a half day in the crater instead of the full day that we booked, because we didn't go directly to Ngorongoro on the first day as promised. Ngorongoro was the best part of the entire trip and we should have spent our first two nights there and had a full day and a half, but instead we had only one night and an only half of one day. NOT WHAT WE PAID FOR. On the morning of day three we move on to Serengeti National Park. Our itinerary clearly stated that we were to stop at a traditional Maasai village and also stop at Oldupai Gorge on our way to the Serengeti. When we mention this to our tour guide he stated that we had to pay $50 to see the Maasai and that he wasn’t aware of either stop being part of our itinerary, so he states that he will discuss it with Tony and get back to us. All of this was supposed to be included in our itinerary. We continued to drive straight to the Serengeti National Park, where we are again told that we would be staying somewhere else for the two nights while we were there other than our originally booked lodging. The three day game drive in the Serengeti was as expected. No complaints with our day trips. The lodging we stayed ended up being acceptable and for the most part enjoyable, however the point is that we spent all four of our first four nights in different lodging accommodations and never had a chance to get comfortable. We did not get what we booked and paid for and it was a hassle having to constantly move every morning. On our way back from the Serengeti we did end up stopping at Oldupai Gorge and the Maasai village, but only because we raised hell about it over and over again. We were driven back to Arusha airport where Tony was supposed to meet us, but he never showed up (no surprise). We then flew to Zanzibar.

The second part of our trip was in Zanzibar. The hotel was booked on our behalf by Kapolondo Expeditions (Tony). Due to the discrepancies and itinerary changes during our Tanzania trip, I decided to email the hotel in Zanzibar to confirm our reservation. They confirmed our reservation, but also confirmed that our reservation was NOT all inclusive (with alcohol), which is what we originally booked and paid for. I spoke to Tony about this and he confirmed that it would be updated by the time I arrived, which it was NOT. Being sick and tired of dealing with Tony and Kopolondo Expeditions, I decided to just pay for the all-inclusive upgrade myself. The accommodations in Zanzibar were good and the resort was as expected.

Overall the trip was ok, but definitely not worth what we paid. Kapolondo Expeditions is definitely in the business of overcharging and not delivering what they promise. I would NEVER recommend them to anybody.
Meet and greet team
3 Stars
Quality of vehicles
1 Stars
Responsiveness of staff
1 Stars
Knowledge of guide
4 Stars
Quality of itinerary
2 Stars
Overall rating
1 Stars
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Showing the 10 most recent reviews See all reviews

(1/5 stars) Written on   |   Visited: Jun 2016.
I was in a group of 10 on a safari with Kapolondo Expeditions in end June 2016. We had fully paid for our safari a month before. However, at the Serengeti National Park, Tony told his driver to get all of us to pay for the entrance fee and he will repay us the next day. Otherwise, we will not be able to enter. Left without a choice, we paid over USD630 for the 10 o... read more

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(1/5 stars) Written on   |   Visited: Aug 2016.
After good reviews on Internet, I contacted Tony Kopolondo in July 2015 and booked the 15-day Kenya and Tanzania safari tour. I transferred 50% of the tour cost to his bank account in Tanzania on July 11, 2015. The original tour departure date was June 22, 2016.
I sent my flight details in May 2016, one month before the tour schedule date and asked Tony to send m... read more

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I saw

Zebra
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(1/5 stars) Written on   |   Visited: Jul 2016.
We bought a luxury safari, especially because we travelled with a 9 month baby. We needed security and comfort.
But, instead, we had to stay in budget lodge (We paid 4720 USD per person). When we told him we were angry, he did nothing. During all the safari, he didn't respect his contract, he never informs us in advance of change. If he was correct, if an hotel i... read more

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(1/5 stars) Written on   |   Visited: Jul 2016.
My friends and I (5 Malaysians, 4 Americans and 1 European nationalities) booked a safari for 10 persons with Kapolondo Expeditions (through Tony Kapolondo) from 27th June to 5th July 2016. We went on that safari and stayed three nights at Serengeti National Park and a few other national parks and venues. Unfortunately, we were scammed during the trip. Details are ... read more

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(1/5 stars) Written on   |   Visited: Aug 2016.
Beware. We appreciated all the promises and communications with Tony before our trip.
Upon arrival (which was late), he changed prices, gave us a junky car that needed to be push started daily, changed every place we had hand picked to sleep at, was late in depositing funds onto the atm card our driver/guide had to use to enter the park, changed our time in Taran... read more

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(1/5 stars) Written on   |   Visited: Jul 2016.
Kapolondo Expeditions is not a good travel agency. We had reserved a private safari with luxury lodges,
instead we had to travel with a another man in cheap lodge or hotel outside park. The itinery had been changed without our agreement.
For example, one day at Ngorongoro instead of two, and not in Sopa Lodge that we had reserved and paid. We were placed in a ve... read more

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(5/5 stars) Written on   |   Visited: May 2016.
I move a lot for work, and I'm a very frequent traveler having been to probably 40-something countries and counting. It's kind of a tradition of mine that I take a trip every year on my birthday. Six months prior to it, I must have seen something online about Ngorongoro Crater or Zanzibar, and it really stuck in my head. After about a month of consideration I to... read more

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(4/5 stars) Written on   |   Visited: Aug 2015.
We have a very nice time with the Team of Kapolondo Expeditions. They booked the flight for us and picked us up from the airport and brought us back after the safari.

Thank you to James and Richard; you did a very good job :-) read more

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(4/5 stars) Written on   |   Visited: Feb 2016.
From our first enquiry the communication was fast, clear and helpful. We were very fortunate to have James as our tour driver. He was knowledgeable on all the subjects we threw at him - flora, fauna, politics, etc. and he accommodated our desire to take lots of photographs with good humour. He quickly learned the sorts of things we looked out for. He had a big chal... read more

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(5/5 stars) Written on   |   Visited: Aug 2015.
The tour that was planned for us was stunning and the accommodations were fantastic. The communication was fine and everything was legit (if somebody is concerned). Also, the price compared with other safari companies was absolutely correct. The only thing you should know (and we did not because it was our first time in Africa) is that even your guide is included i... read more

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Kapolondo Expeditions

- We offer private/custom safaris
- We offer group tours/safaris
- Our main focus is: Mid-level safaris
- We book international flights
- We book pre/post-safari attractions
- We have 5 tour packages listed
T: +255 767 000059
Since: Jun 2009

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