Crocodile Racers: The most dishonest safari tour operator
Written on: September 30, 2015
I visited in August 2015
Back from a "3 days/2 nights" in the Mara, we were wondering if it was normal that:
- when we ask us be ready at 7 am to be picked up by our driver in Nairobi, we leave Nairobi at 10 am, after 3 different places waiting for something we don't want to explain to us,
- when we are supposed to be maximum 8 in our van, we spend the 3 days at 9 pax including a 6-month baby crying, the other people paying 360 USD pp (70 less than us) for exactly the same prestation + water included in their package, not in ours (they also told us they were very angry because supposed to be 6 max in the van for this price...)?
- when we are supposed to arrive "on time for lunch" at Maasai Mara, have a rest and make our 1st game drive around 4 pm, we in fact arrived at 4 pm at the camp (after an awful lunch in a self service on the road) and entered Maasai Mara at 5.30 pm (30 minutes game drive!)
- when it is question of coming back to Nairobi, then, our guide proved us he can be on time: Considering leaving the Maasai Mara, it was impossible to wait a minute more in the camp, whereas making us wait 3 hours on the first morning did not necessitate any explication or excuse...
Crocodile answered they were "very much apologetic on what took place", and "wish you had chosen a private safari".
Obviously, "it is not practical to offer any commercial refund".
If you're planning a trip to Mara or Amboseli, you'd better choose Sun Splash Safaris, you'll get what you pay for (and for less money) with a real organization (been to Amboseli with them).